Senior Manager – Strategy and Continuous Improvement (SCI) and Communications

JOB POSTING #1790-23

POSITION:

Senior Manager – Strategy and Continuous Improvement (SCI) and Communications

LOCATION:

North Bay, Sturgeon Falls, Sundridge, Bracebridge, Parry Sound, or Timmins, ON

(hybrid or primarily remote work may be considered)

HOURS OF WORK:

Permanent full-time (35 hours per week)

HOURLY RATE:

Minimum $39.06 to maximum $49.44 per hour; salary commensurate with education and experience

CLOSING DATE:

This posting will remain open until the position has been filled

ABOUT US:

Hands TheFamilyHelpNetwork.ca is working to create a better day today and tomorrow for our clients, families, and communities. We are dedicated to improving the life experiences of families, children, youth and adults with mental health concerns or a developmental disability, by providing them with help and support in facing and working through social, emotional, behavioural, physical, and developmental difficulties.

Our professional team helps more than 11,000 individuals in North Bay, Nipissing, Muskoka, Parry Sound, Timmins, and Northern Ontario each year. We provide quality clinical, navigation and professional support in the areas of autism, behavioural, developmental, mental health, and rehabilitative services.

POSITION SUMMARY:

The Senior Manager of Strategy and Continuous Improvement (SCI) and Communications provides leadership, supervision, mentorship, training, and direction to the strategy and continuous improvement and communications teams at Hands. They provide leadership and expertise to   advance a collaborative culture of strategy and continuous quality improvement, evidence-informed planning, risk management, innovation, and performance management within the agency. They are also responsible for decision support, program evaluation, and data management. The SCI and Communications manager is responsible for facilitating the development and implementation of the agency’s strategic plan, including overseeing strategic project management and strategic plan monitoring within the agency. Additionally, they ensure the agency continues to achieve accreditation standards. They are also responsible for ensuring the development and implementation of an agency communications strategy. They review and prioritize stakeholder requests for SCI and communications support and services, direct work assignments for the team, manage team members, and ensure quality of work. The development of this team is evolving, and it may include the overseeing of other areas of responsibility.

QUALIFICATIONS:

·         Master’s degree within Business, Management, Health Administration, Health Informatics, or equivalent fields

·         Minimum 5 years of progressive experience in a similar role working within the health, social service, and/or not-for-profit sectors

·         Minimum 3 years of experience supervising multi-functional teams preferred

·         Minimum Lean Green Belt certification, Black Belt preferred

·         Change management and/or project management certifications and/or significant experience

·         A high degree of proficiency with Microsoft 365 systems and advanced working knowledge of Microsoft Excel, SharePoint, PowerPoint, Word, and PowerBI is required

·         High degree of data literacy to analyze, interpret, and communicate data to diverse audiences

·         Experience in project, change, and lean management in social service and/or health settings

·         Experience related to integrating large, complex initiatives in a changing environment

·         Experience in the development and implementation of agency-wide strategies and monitoring systems

·         Experience in the development of operational plans

·         Experience in leading agencies through accreditation

·         Knowledge of child and youth mental health, autism and/or adult developmental services landscape an asset

·         Understanding of current and emerging theories, principles, strategies, frameworks, methods, applications, best practices, and techniques used in developing and building a culture of continuous quality improvement, evidence-informed planning, risk management, innovation, performance management, evaluation, excellence, data management, and strategic plan implementation/monitoring, change management, and communications within a publicly funded/not-for-profit agency

·         Demonstrated commitment to workplace health and safety, with a willingness to contribute and lead in the culture of safety and prevention of adverse health events for clients and their families/caregivers, colleagues, other community members and yourself

·         Demonstrates professionalism in dealing with highly confidential information and situations

·         Successful applicants will be required to provide:

o       Proof of eligibility to work in Canada

o      A valid Ontario driver’s licence and use of a reliable motor vehicle; insurability on Agency vehicle insurance policy

o       Clear Criminal Record Check, including Vulnerable Sector Search

·         Preference will be given to bilingual (French/English) candidates

As a condition of employment, successful candidates are required to provide proof of full vaccination against COVID-19. Hands will engage in reasonable workplace accommodation, short of undue hardship, for any successful candidate who has a documented exemption under the Ontario Human Rights Code. Hands’ COVID-19 Vaccination Policy and associated Procedures can be found on our website:  https://thefamilyhelpnetwork.ca/wp-content/uploads/2022/02/COVID-19-Vaccination-Policy-and-Procedures-EN-R-10.20.21.pdf

APPLICATION PROCESS:

Hands TheFamilyHelpNetwork.ca is an equal opportunity employer and we value the importance of diversity, dignity and worth of every individual in the workplace. Hands offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by Hands regarding a job opportunity, please advise prior to the interview if you require accommodation.

We thank all applicants but only those selected for an interview will be contacted.

Please forward your resume and cover letter, quoting competition #1790-23, to:

Human Resources Department

Hands TheFamilyHelpNetwork.ca

391 Oak Street East

North Bay, Ontario P1B 1A3

resumes@handstfhn.ca